Car problems? We’ve all been there. Whether it’s squeaky brakes, an oil change, other common maintenance issues or something more severe, it always seems like the car is in and out of the shop. But, there’s nothing worse than taking your car in for one thing and finding out that there are several other repairs needing to be done. Even more frustrating is not understanding why your car needs those repairs in the first place.
At Courtesy Auto Service and Tire of Tacoma, owner Scott Welsh understands this common frustration. To respond, he has implemented digital multi-point inspections so his customers can see exactly what is wrong with their vehicle before ever forking over a single dollar in repairs.
Each vehicle brought into Courtesy Auto Service gets a basic inspection that includes a lighting, wiper and tire check. For cars experiencing issues that fall outside of routine maintenance checks, a more thorough inspection is done. Each inspection is conducted using Courtesy Auto Service’s digital multi-point inspection technology, which allows the mechanic to take photographs during the inspection, make notes that correspond to each photo, and email the customer the results of the inspection so they can visually see what kind of shape their car is in.
“Pictures illustrate the issues wrong with the car, and what is OK,” explains Welsh. “We do the best possible job we can to advise customers of the condition of their car. We’re not telling you this on the phone, we’re sending you the pictures.” Detailed explanations of each photo educate customers so they can further understand what is going on with their car and why it is or isn’t operating correctly. Welsh says these type of visual inspections and feedback give his customers peace of mind and also help build trust.
In addition to digital multi-point inspections, Courtesy Auto Service is also backed by a team of experienced auto mechanics who are ready to tackle even the toughest jobs. With more than 30 years of experience himself, Welsh takes pride in knowing that his customers vehicles are in safe, reliable hands. “All of the things we do are done with our customers in mind,” he says.
And, because so many of Courtesy Auto Service’s customers are part of the Joint Base Lewis-McChord community, Welsh goes the extra mile when it comes to providing military active duty, veterans, reserves, retirees and their families with the best automotive service around. “Our business has always put a priority on providing quality service to the military, the service members and their families. We truly appreciate them,” explains Welsh.
Courtesy Auto Service offers military members special Military Discounts and financing options to ease the financial stress that can come with routine car maintenance and repairs. “They deserve a little extra because they do so much for our local economy and country in unselfish ways,” he says.
Committed to providing his customers with quality care and service, Welsh also works hard to take care of his environment and does so by implementing green practices at Courtesy Auto Service and Tire of Tacoma. “I care about our local community and would like our children to grow up in a world that is safe and clean,” explains Welsh.
By implementing safe and responsible waste management practices, Courtesy Auto Service is able to create less hazardous waste than other auto service centers. And, of the hazardous waste that Courtesy Auto Service does create, Welsh says they try to recycle that waste as often as they can, rather than disposing of it which can be harmful to the environment. A great example of how Courtesy Auto Service does this is by using some of the waste oil that they produce to heat their facility.
Courtesy Auto Service is also certified by the Pierce County Health Department as a member of the South Tacoma Ground Water Protection District and is an EnviroStars Certified Facility by meeting these requirements.
Welsh and his team’s commitment to quality customer care, excellent service, dedication to the military community, and ethical work practices make Courtesy Auto Service and Tire of Tacoma a great place to bring your car for routine maintenance and repairs. And, because Courtesy Auto Service is conveniently located in the Tacoma Mall parking lot, you can even get in some shopping while you wait for your oil change or new tires.
Learn more about Courtesy Auto Service and Tire of Tacoma, and the services Welsh and his team provide by visiting their website here, or call 253-473-5556 to make an appointment.
North Side of the Tacoma Mall – Across from Macy’s
4502 S Steele St #701
Tacoma, WA 98409
Monday-Friday: 7:30 a.m. – 5:30 p.m.
Saturday: 8:00 a.m. – 4:00 p.m.