We build relationships throughout our lives. We teach our kids to build relationships using kindness and respect. As adults, we use consistency, integrity and honesty to grow connections with friends and family. Professional relationships form by demonstrating hard work, reliability and communication. And while we strive to utilize all the aforementioned traits, they are all tied together with one overarching idea — trust. From this trust, people can grow personal connections but also strong businesses.
No place is trust more important than in real estate. Clients must trust their agent, but beyond that, agents must trust their team, which includes escrow agents, septic professionals, contractors and home inspectors.
For more than 13 years, Roxanne Byrd has been growing her business, Byrd Home Group, with Keller Williams Realty. Located in University Place, Byrd helps clients with real estate transactions in communities throughout the Pierce County and beyond.
Byrd knows trust is key. “Customer service and ethical practices are the cornerstones of my business. It may sound cliché, but it’s true.” Byrd ensures clients feel heard, and she works to educate and communicate throughout the process. “We never want them to be left guessing about anything. This may mean fewer deals in our office, but each one is done with the highest quality of service.”
One look at her reviews on Zillow confirms that Byrd Home Group is “walking their talk.” With more than 30 5-star reviews, it’s clear her clients’ experiences are positive. A big part of earning stellar reviews includes the team of professionals Byrd Home Group partners with. Among them is Dwayne Boggs and the Boggs Inspection Services team.
“I like to work with Dwayne because he’s personable and so easy to work with. His experience, knowledge and effective communication with clients helps ensure things go smoothly,” shares Byrd. “Dwayne and his team offer services and information that go above and beyond a typical inspection, such as a home warranty or contractor referrals for repairs.”
Beyond his professionalism, Byrd enjoys working with Boggs as an individual, valuing his calm, warm personality. “It’s a delicate balance for a home inspector to deliver bad news gently without scaring clients. Dwayne leaves clients feeling knowledgeable, comfortable and informed about their next steps to close the sale.”
Is there trust between Byrd and Boggs Inspection Services? You bet. Trust is the foundation of their combined 23+ years of successful business. “It’s truly a pleasure doing business with good people, and Dwayne is just good people. I’m grateful I can count on him as one of our team.”
Likewise, Century 21 real estate agent Jim Acklin builds his business on trust. “In my business I primarily work by referral. When someone refers me, it means I’m personally invested in doing a good job for them — it’s not just another sale,” he explains.
Acklin’s 17 years of experience includes owning his own real estate business, managing large offices and working for himself. He knows that working relationally — not just transactionally — creates a business where people feel valued and trust is mutual.
For more than four years, Acklin has teamed with Boggs Inspection Services. “I met Dwayne when the buyer on one of my listings hired him for the inspection. This is usually a bit of an adversarial position,” Acklin laughs remembering being on the receiving end of a Boggs Inspection report. “However, he did such a professional job and was so credible that I started calling him to do my inspections.”
For Acklin and his clients, it’s Bogg’s careful, thoughtful explanations that make the difference. “A lot of inspectors might make a mountain out of a molehill when explaining technical issues on an inspection report. This can terrify buyers who are inexperienced. Dwayne and his team really take the time to explain things to a buyer, giving them options and honest answers without alarming them.”
And it’s not all business with Acklin and Boggs. They meet for lunch from time to time, bonding over their common approach to business. “First and foremost, Dwayne and I have the same business philosophy and, because of that, I know I can trust working with him.”
Dwayne Boggs has mentored each inspector on his team and they all practice his philosophy of building real, lasting relationships founded upon trust and integrity. Isn’t that the kind of relationship you are looking for?
To connect with Roxanne Byrd visit Byrd Home Group online or call 253-693-2914.
To connect with Jim Acklin visit his homepage here or call 253-564-6211.