Now open, the new Toyota of Olympia dealership located at 6969 Tyee Drive in Tumwater has amenities that will change the way you view dealerships forever. A huge inventory, amazing amenities and stellar customer service mean that whether you are shopping for a vehicle or need your car serviced, Toyota of Olympia is sure you will have a pleasant experience with them.
Their previous location was 44,000 square feet on just five acres. While that may sound big, the dealership had outgrown it. “We were no longer able to give our customers the stellar service we wanted to and so we knew it was time to move,” says Carol Peebles, customer relations manager and executive assistant to the general manager/owners. The new property is 22 acres and boasts a building that is nearly 94,000 square feet. “The entire property was designed with our customers and staff in mind. We wanted to make it easier for our staff to give our customers world-class service,” she adds.
The new location has room for more than 1,000 vehicles, including new, used and certified pre-owned, offering customers more choices, all in one location.
Car Buying the Easy Way
Their customers are more important than anything else to the team at Toyota of Olympia, which is why one of the first things they did when planning their new space was design a large covered entry. You pull in and a friendly Toyota team member meets you with a smile and a bottle of water. They then park your car while you head inside.
“It’s a wonderful convenience to our customers to be able to offer valet parking,” says General Manager Joe McCorkle. “We don’t want our customers getting wet, and we all know it rains here just a little.”
The dealership itself is spacious and airy. The front desk has four people manning it, so there is always someone there to answer your questions. Like the previous location, the space includes a delicious catered cafe, a play area for kids and plenty of coffee. They will continue to offer free pick-up, drop off and delivery services for their customers as well.
Computer stations are spread throughout the lobby for customers to use – something most dealerships don’t offer. “We are all about customer convenience and so we wanted to give people a way to shop prices online, right from these computers,” says McCorkle. That’s right, you can price shop other dealers while still at Toyota of Olympia. They don’t mind, because their staff’s autonomy means they are confident you won’t find a lower price on any vehicle.
If you are shopping on Toyota of Olympia’s site from the comfort of your own home, you will be getting more help too. The new building gives them space to expand the staff of their business development team – the group that answer online inquires – from 8 to 16, with room to add even more as they continue to grow.
“Our goal is to respond in under 10 minutes with all the information a person may want, including specific car specs from the manufacturer, trade-in value, interest rates and what the payment would be under at least three different options,” says McCorkle. “Again, it’s okay if they don’t buy the car from us. We want them to be informed buyers so we give them all that information without trying to coerce them into coming down. We know that after shopping around, they will come back because our prices can’t be beat.”
A dedicated new car delivery room means you will leave the dealership knowing how to work your new car. You’ll stay warm and dry while the salesperson goes over programming the Bluetooth phone features, setting the radio and reviewing the many features of your new car. Have questions later? You can call or come back in – they are happy to help anytime.
Swift, Convenient Service
Toyota of Olympia designed their new service center for ultimate convenience to the customer, which includes getting you back on the road fast. “We more than doubled our service capacity and designed the new center so our customer never has to get wet if it’s rainy out,” explains Peeble. The new building offers space for 24 cars in the front service bay and includes space dedicated solely to quick lube service (oil change, tire rotation and alignment check), helping keep up with the large daily demand for this service. Previously, the talented service team could only handle four oil changes at once. Now, Toyota of Olympia has the space for 12 changes at a time. To help their staff, this service area has an underground “basement,” the same size as the above ground service area. This make it quicker and easier for the team to service the cars. The new location has also upgraded to two car washes instead of just one, getting your car back on the road quickly as well as shiny and clean.
For even more efficiency, there is a dedicated “quick moving parts” room right in the middle of the service center, allowing staff to easily access parts that are used most, such as oil filters. “A technician that works in the bay doesn’t have to walk all the way to the part department, but can just go right here,” explains McCorkle. “It saves his time and more importantly, the customer’s time.”
Even if you don’t own a Toyota, you can take advantage of these quick services. All of the technicians are trained in all makes and models and they can service any car.
Toyota of Olympia’s new location is open now. Visit the Toyota of Olympia team at 6969 Tyee Drive in Tumwater, next door to Home Depot, just off I-5. Their team is ready to give you a tour of their new home. For more information visit the Toyota of Olympia website or call 360- 328-7726.